Basic Troubleshooting

Problem: Inventory discrepancy / products showing up on website that are not in the Edge or vise versa | Solution: Perform a full upload in the EDT program on your server computer and wait a 3-5 hours to see if it resolves. If not, contact your account manager.

Problem: Vendors or categories not showing on website | Solution: Ensure the POS Category Mapping & POS Vendor Mapping pages are completed as much as possible.

Problem: Missing / broken images | Solution: Contact your account manager, solutions multiple possible

Problem: I want to hide some of the products from a Premium Vendor I am subscribed to | Solution: Follow this article to hide specific products

Problem: I made a mistake on a page, and want to undo it | Solution: Restore an autosave backup

Problem: I can’t see the pop up I added to my website | Solution: Pop ups only display one time per session, clear your cache or open an incognito browser window

Problem: My redirect isn’t working properly | Solution: Ensure you’re only using everything after the .com (e.g. /brands, /jewelry)

Problem: My redirect isn’t saving | Solution: Ensure you’re not using an alias that already exists as a page (e.g. /diamonds, /start-a-project)

Problem: I don’t know how to make a root / sub category | Solution: Drag a category to the left to make it a root category and to the right, under a different category to make it a sub category.

Problem: There are blank category spaces in my navigation submenu (on /jewelry) | Solution: If making categories invisible, ensure that you do that to all subcategories under the root category or your navigation will look strange

Problem: There are hidden items in my Manage Jewelry page | Solution: Check the box at the view bottom of the Manage Jewelry table labeled “Show hidden items”

Problem: A product I know is on my website won’t show up when I search by SKU #. | Solution: Be sure to include any “-” (dashes) and any zeros in the SKU number, ex: 002-440-00790