---
title: How to Issue a Refund in Stripe
description: To issue a refund for an order your processed through Strip, follow the below steps. View the Order in SiteManager Navigate to Commerce > Orders, and then…
---

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1. [Punchmark Knowledge Base](https://help.punchmark.com/knowledgebase?hsLang=en)
2. [Stripe Onboarding](https://help.punchmark.com/knowledgebase/stripe-onboarding?hsLang=en)

# How to Issue a Refund in Stripe

To issue a refund for an order your processed through Strip, follow the below steps.

## View the Order in SiteManager

![Stripe-Sitemanager-order-page.png](https://help.punchmark.com/hubfs/knowledge-base/confluence-migration-2026/2844196868-479545b571.png)

Navigate to Commerce \> Orders, and then View the order you wish to refund. Select “See in Stripe Dashboard” which will bring you to Stripe in a separate window.

## Refund the Order in Stripe

![stripe-payment-refund-screen.png](https://help.punchmark.com/hubfs/knowledge-base/confluence-migration-2026/2843541507-236048860c.png)

In the Stripe Order page, select the “Refund” button which will launch a popup modal.

![stripe-refund-popup.png](https://help.punchmark.com/hubfs/knowledge-base/confluence-migration-2026/2843475974-a92bd4b75d.png)

Enter the amount you wish to refund (defaults to entire transaction), select a reason, and enter a note (optional). When completed, select Refund.

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