---
title: Tickets
description: Click Home > Tickets to access the Tickets feature. On this page, you can create new support tickets, view a list of existing tickets, view ticket details…
---

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# Tickets

Click **Home \> Tickets** to access the Tickets feature. On this page, you can create new support tickets, view a list of existing tickets, view ticket details, and cancel a pending ticket.

![](https://help.punchmark.com/hubfs/knowledge-base/confluence-migration-2026/325222445-ebf957fb41.png)

## Create a new ticket

Click the **New Ticket** button to display the new ticket page. Choose a **Category** and also a **User Email** address. Enter a **Subject** and a **Description**. If possible, include a screenshot that has been saved as an image file. Click the **Browse** button to locate the file. Finally, click the **Create Ticket** button to save the ticket and return to the Tickets page.

![](https://help.punchmark.com/hubfs/knowledge-base/confluence-migration-2026/325222452-73431569d5.png)

## View a ticket

To view a ticket, click the **View** button to display the detail page. Click the **Back to Manage My Tickets** link in the upper-left corner to return to the Tickets page.

![](https://help.punchmark.com/hubfs/knowledge-base/confluence-migration-2026/325222458-90db29990b.png)

## Cancel a ticket

To delete a ticket, click the **Cancel** button and then click **Yes** in the popup window to confirm.

To cancel multiple tickets, check the box for each ticket and then click the **Cancel** button at the top of the list.

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